More than 7 Years of Trust in Binance, Broken in 24 Hours

I’ve been using Binance for over 7 years without major issues, but this current experience has utterly dissatisfied me.

I purchased from a seller on Binance P2P, and after I paid, he requested me for my ID/Passport.
I by no means share my ID with random individuals, however I informed him I’d be prepared to ship mine if he despatched me his first. After that, he utterly stopped responding.

It’s been over 24 hours now. I opened an attraction, but every time I attain out to customer help, they only tell me “wait one other three hours, wait one other 6 hours.” Nonetheless no decision.

After so a few years of trust, this has actually shaken my confidence in Binance.

Has anybody else skilled one thing comparable? How lengthy did your attraction truly take to get solved? Do other platforms deal with clients like this, or is this only a Binance drawback?

UPDATE 1 (After 32 hours):

https://preview.redd.it/o192t6a0v1of1.png?1490&format=png&auto=webp&s=1c7080ff0271b41ae1eb5895a850da18c200f14e

I recorded a clear video on another gadget, following every step they required. I even went into my profile settings and confirmed my full identify and ID quantity to match my Binance registered particulars. They never asked for this till now, which makes me assume either they didn’t examine the video earlier or they’re simply delaying things.

Additionally one thing to notice, I selected M10 as the cost technique, clicked “view cost information,” and it confirmed the M10 account number — that’s where I sent the cash. But now, once I verify the order, it exhibits a unique cost technique, and I do not know why.

UPDATE 2 (After 37 hours):

https://preview.redd.it/3d2rea51m3of1.png?1470&format=png&auto=webp&s=4d33b9c939cc7c53ccd466555c17d4620b2067ec

They maintain asking me to resend a video displaying the vendor’s cost technique, but he already changed his account quantity. I’ve informed help a number of occasions, and requested them to only examine the transaction snapshot—it clearly exhibits I paid the right account. The vendor have by no means replied as soon as to the attraction request or ship any show that the cost didn't arrive. Now I’ve even been banned from binance group in reddit and my publish was locked. I'd have to escalate this and share it throughout other platforms since I've respectable attain if I don't get the difficulty resolved as I've no other choices.

UPDATE three (After 38 hours):

https://preview.redd.it/0weytfj3x3of1.png?1484&format=png&auto=webp&s=d4d823674310c5b6e79da22bb2ff33151606f82c

Help stored repeating the identical request and ignored my point that the seller had modified his cost technique. They only stored asking for a video displaying I despatched to the same account number.

I ultimately managed to succeed in the vendor immediately and once I explained, he released the crypto without problem. The vendor never denied I paid — the actual drawback was help dragging this out with infinite “wait 3 more hours” replies and even claiming I sent to the improper account as an alternative of truly helping.

Ultimate Replace:
After virtually 40 hours of back-and-forth, I finally received the funds launched — not because of Binance help, however as a result of I managed to succeed in the seller immediately. The seller never denied I paid, by no means offered a single proof, and didn’t write a single word through the attraction.

Help, meanwhile, stored demanding replies inside three or 6 hours, displaying countdown timers — however at the end, nothing occurred. It felt like part of a recreation to tug the attraction out till the seller finally responded. They ignored my clear transaction proof and the truth that the seller had changed his cost particulars.

This taught me rather a lot:

• Binance P2P help is repetitive, sluggish, and ineffective.
• Sellers can change cost accounts and face no actual checks.
• Even after 7+ years of loyalty, consumers aren’t treated fairly in disputes.

Due to this, I’ve determined to cease utilizing Binance P2P and will probably be making an attempt other platforms. Trust takes years to construct however may be lost in just 2 days — Binance lost mine.