Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone number, choose your problem from the options, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the comment being eliminated.

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Tips on how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present an outline of your difficulty (we’ve included a number of widespread problems under)

If your case will get resolved, please delete your remark. Or, a minimum of update it to say resolved. This can assist customers that still need help get the eye they want. Thank you!

Please word: We will’t enable you to until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by numerous causes. Danger management is extremely necessary. Please observe that we will solely aid you if we deem your case to be authentic, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our staff works extremely arduous to resolve these issues as quickly as potential and a few instances can take time to resolve but please consider the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or shopping for crypto with credit score/debit cards.

● Notice: It will probably take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.