Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your problem from the options, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or providing flawed info will lead to the remark being removed.

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How you can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide an outline of your problem (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your comment. Or, at the very least update it to say resolved. This can help users that still need assistance get the eye they need. Thank you!

Please word: We will’t enable you to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by quite a few reasons. Danger management is extraordinarily necessary. Please word that we will solely assist you if we deem your case to be official, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as soon as attainable and some instances can take time to resolve but please consider the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit score/debit cards.

● Observe: It might take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.