Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your challenge from the choices, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering improper info will lead to the remark being eliminated.

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How you can submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Present a description of your concern (we’ve included a number of widespread problems under)

If your case will get resolved, please delete your remark. Or, no less than update it to say resolved. This can assist customers that also need assistance get the eye they need. Thank you!

Please word: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e mail or textual content you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by numerous reasons. Danger management is extremely necessary. Please notice that we will only assist you if we deem your case to be respectable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our staff works extraordinarily exhausting to resolve these points as soon as potential and a few instances can take time to resolve however please bear in mind the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or shopping for crypto with credit/debit playing cards.

● Word: It could actually take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.