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Binance has blocked my withdrawals since June 17 - Complaint still unresolved. Escalating to FSRA

Binance

Cryptocoins Exchanges / Binance 234 Views

Hello Binance and Binance customers,

I'm on the lookout for recommendation/assist with a withdrawal restriction that has been ongoing for greater than two months.

My Binance account has had all withdrawals blocked since June 17, 2026. I can entry my account, however I can't withdraw any of my funds. The whole worth of the blocked belongings is roughly $1,500.

Binance initially informed me that:

"the account carried out transactions with addresses that aren't compliant with our Phrases and is being reviewed by our inner staff."

I used to be additionally informed that the assessment ought to take up to 30 business days.

Nevertheless:

  • I was by no means requested to offer any paperwork or further info.
  • I repeatedly requested Binance if there was something I might provide to help resolve the matter, but was informed that they might not present additional info and that I needed to wait.
  • Binance initially indicated that the matter can be resolved by July 28, however that deadline handed without any resolution.
  • I've contacted Binance help greater than a dozen occasions. Sadly, new help instances have been repeatedly opened as an alternative of resolving the underlying problem.
  • I submitted a formal grievance on August 5, 2026.
  • My grievance reference is #CC9764871.
  • Binance confirmed that the grievance was acquired, however I have still acquired no substantive response or decision.
  • I'm now repeatedly being informed that the interior workforce is reviewing the account and that I should look forward to an e mail. No additional timeframe is being offered β€” only "quickly".

The funds have been bought by me instantly on Binance.

This prolonged restriction is inflicting me financial penalties because I can't access my very own funds.

I understand that Binance might have to perform compliance/safety/AML critiques and that such evaluations can take time. My concern is that I've now been waiting for a protracted interval, the unique timeframe has passed, my formal grievance stays unresolved, and Binance can't inform me when the assessment might be completed or whether anything is required from me.

I'm subsequently asking the Binance group:

Has anybody experienced an analogous state of affairs and successfully resolved it?

Particularly, I might recognize advice from anybody who has dealt with a protracted Binance withdrawal restriction or has escalated a case via a regulator.

Binance: I might strongly choose to resolve this immediately with you. Nevertheless, if I don't receive a substantive response relating to Grievance #CC9764871, together with an inexpensive timeframe for resolution, I intend to escalate the matter to the FSRA, notably provided that the current Binance Phrases of Use determine the relevant Binance ADGM entities, together with Nest Clearing and Custody Restricted, as FSRA-regulated entities.

Binance, please provide a substantive update on Grievance #CC9764871 and explain once I can anticipate my withdrawals to be restored.

I can present screenshots and documentation proving the above if required.

Because of anyone who can present helpful recommendation or has dealt with an identical case.

submitted by /u/wezuwen
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