binance blocked account

I have a Binance account, on the ninth of September I've acquired a Solana transfer from one other Wallet, Binance has asked me if that deposit was coming from my account or one other account, I answer from that it was coming from myself, the funds have been credited in my account and some minutes after that finance made a switch from my handle, to a different tackle 'binance 2' and it happens that these funds have been frozen, I've observe acquired any official notification or noting from Binance saying that. yesterday, on the 15th I needed to withdraw my Solana as well as different funds present on my Binance account, (I have USDC and EURO also there) and I see that I can't, end up that Binance has blocked my USDC and EURO that match the quantity of SOL, there's an error message saying that a part of =your funds are blocked, the Solana, but that the remaining can be found to withdraw. however in fact I can't withdraw neither the SOL, neighter the remainder of the money.
once I contact help I'm not getting any actual reply from them just a few robotic reply and no rationalization as to why the rest of my cash is blocked. (the usdc and the sol).