4 months, $1,500 frozen, 13+ tickets unanswered for 10 weeks. Is this how Binance treats retail users?

Update to my earlier submit: https://www.reddit.com/r/binance/comments/1w725jv/binance_has_blocked_my_withdrawals_since_june_17/

On June 17, Binance blocked all withdrawals on my account. At this time is October 14. Right here is the place issues stand after virtually four months.

• ~$1,500 frozen. Each coin was bought instantly on Binance.
• Not a single doc requested. I requested time and again whether I might provide anything to assist. The reply was all the time no, just wait.
• The deadline I used to be given (July 28) handed with no choice or an evidence.
• Formal grievance #CC9764871 (August 5) has been unanswered for 10 weeks.
• 13+ help chats. Every one opens a new case, and every one provides the same reply: “escalated,” “prioritized,” “anticipate an e-mail,” “soon.”

Binance talks lots about consumer protection, transparency and placing customers first. My expertise has been the other. My money is held indefinitely, I have no timeline, no rationalization of what the problem is, and no means to help resolve it.

I’m not asking Binance to skip compliance. I’m asking for a choice. If Binance doesn’t want me as a customer, that’s advantageous. Shut my account and let me withdraw my funds to my own verified account on another regulated change. That’s all.

Anybody eager about holding funds on Binance ought to know this could occur. You may be minimize off from your personal money for months, with no rationalization and no timeline, and help has no real energy to help.

grievance CC9764871. 4 months is sufficient. Please give me an actual answer.

In the event you’ve been by means of the identical thing, please share in the feedback. It might be good to understand how widespread this is.